Last updated: August 2026
What we sell
Atmosglide sells air travel and related services as an agent for the operating airline or supplier. What you are buying is a ticket for carriage on that airline, under that airline's conditions of carriage. We are not an airline and we do not operate flights.
How a booking is completed
- Quote. You tell an agent your route, dates and passengers. The agent prices it and reads you the fare, the taxes, our service fee and the fare rules.
- Approval. Nothing is charged while you are deciding. The booking moves forward only once you confirm the total.
- Payment. Payment is taken securely against the total you approved.
- Ticketing. We issue the ticket with the airline and send your confirmation and e-ticket by email.
Delivery timescales
- Booking confirmation: normally emailed within a few minutes of payment.
- E-ticket and airline reference: usually within a few hours, and in almost all cases within 24 hours.
- Complex or multi-airline itineraries: occasionally longer where a carrier has to confirm manually. If yours will take longer, we will tell you rather than leave you waiting.
Everything is delivered electronically to the email address on the booking. Nothing is posted, so there is no shipping charge and no physical delivery to wait for. If your confirmation has not arrived, check your spam folder first, then call us — a mistyped email address is the usual cause.
Check your documents on arrival
Please check these against your passport as soon as your e-ticket arrives:
- Every passenger's name, spelled exactly as it appears on their travel document.
- Dates, times, flight numbers and airports — including which airport in cities with more than one.
- The cabin, and the baggage allowance shown.
Tell us about any discrepancy immediately. Corrections made within the first 24 hours are usually straightforward and often free; after that, airline rules and penalties apply.
Payment and security
Card payments are processed through a PCI-DSS compliant provider over an encrypted connection. Atmosglide does not store full card numbers on its own systems. We will never ask you to email card details or send them by message, and we will never ask for your online banking password. If you receive a request like that claiming to be from us, do not act on it — call +1 855 657 9056 and check.
Your card statement will show a charge from us or from our payment processor for the total you approved. Where an itinerary is ticketed in parts, you may see more than one line totalling the agreed amount.
If we cannot fulfil your booking
Very occasionally a fare is withdrawn or a seat is lost between approval and ticketing. If that happens we will contact you immediately with the options — the nearest equivalent itinerary, or a full refund of everything you have paid, including the service fee. We will not quietly rebook you onto something different.
Changes, cancellations and refunds
These are set out in full on our cancellation and refund and post-ticketing fees pages.
Support after booking
Our desk is open 24 hours a day, 7 days a week. Call +1 855 657 9056 or email info@atmosglide.com with your booking reference. For anything happening at the airport on the day of travel, contact the airline first — they control the flight and can act faster than we can.